Overview
At Zevique, we are committed to providing our customers with a smooth and satisfying shopping experience. We carefully inspect our products before dispatch to ensure they meet our quality standards. However, if you receive a damaged, defective, or incorrect item, we are here to help.
Please review our Refund and Returns Policy to understand the conditions under which returns, exchanges, and refunds may be accepted.
Returns
We accept returns only if the product received is:
- Damaged during delivery
- Defective or faulty
- Incorrect item received
To be eligible for a return, you must contact us within 48 hours of receiving your order and provide clear photos or videos of the product and packaging.
The item must be:
- Unused and unworn
- In its original packaging
- Returned with all included accessories and tags (if applicable)
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
- Used or worn jewelry
- Customized or personalized products
- Products damaged due to misuse, improper handling, or normal wear and tear
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
Exchanges
If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange based on product availability.
Return Shipping
If the return is approved due to our error (damaged, defective, or incorrect item), Zevique will bear the return shipping cost.
For any other approved return requests, the customer may be responsible for return shipping charges.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Need help?
If you have any questions regarding returns, refunds, exchanges, or your order, our support team is here to assist you.
We are committed to providing a smooth and hassle-free shopping experience and will do our best to resolve your concerns as quickly as possible.
Email: [zeviqueofficial@gmail.com]
Thank you for choosing Zevique. Your trust and satisfaction mean everything to us.